FAQs
Everything you need to know about our handcrafted pieces, custom orders, shipping, and care.
Product & Customization
The size mentioned is for the fabric body of each piece. Since natural wood and hanging thread have different sizes, they will vary in different pieces and are not considered in the original size of the item.
Our fabric art pieces are available in standard widths of 15, 20, 25, 30, and 35 cm (fabric body). The length of each piece varies depending on the design, as our artwork is created to complement the natural flow and composition of each individual pattern rather than fitting a fixed size. Please note that the listed size refers to the fabric body only; natural wood and hanging thread vary from piece to piece and are not included in the stated dimensions.
Custom sizes are considered on a case-by-case basis, please reach out to us with your desired dimensions, and we’ll review the request to confirm it’s feasible from a design and technical standpoint before providing a quote. As for custom designs, we don’t take custom orders in the traditional sense, but we welcome design concept suggestions! You’re welcome to share your idea with us, and we’ll add it to our design list for consideration. If it aligns with our style and aesthetic, we’ll create it and list it as a new item in our shop, where you (and other customers) can view it and purchase if you’d like.
Yes, each piece arrives complete and fully assembled, ready to hang right out of the box. The fabric, string, and all other elements are already put together as one finished piece, so there’s no need to attach anything yourself. Simply place a small nail on your wall and hang the piece by its string.
Given the bohemian, neutral aesthetic of our pieces, our color palette is intentionally limited to earthy, muted tones that reflect this style. If a piece has been created in a different color variation, it will be listed in our shop as a separate item. Custom color requests are also considered on a case-by-case basis, please reach out to us so we can discuss your request, and we’ll review whether the proposed color aligns with the aesthetic and concept of the chosen piece before providing a quote.
Materials, Craftsmanship & Care
Our fabric art is crafted using raw cotton canvas and natural wood branches. Each wood branch is sourced, carefully cleaned, sanitized, and coated while maintaining its organic, natural shape
We intentionally work with natural elements, like the texture of raw cotton canvas and the organic shape of natural wood branches, to bring nature’s own artistry into our work. Since no two branches or fabric textures are exactly alike, each piece carries its own unique look, shape, and character, making every wall hanging one of a kind.
Yes, concept plays an important role in our work. Beyond being decorative, each piece is thoughtfully designed with a concept in mind, often drawing inspiration from nature, the human connection to it, and the natural flow and rhythm found in the world around us.
Please avoid touching the piece with dirty or oily hands, as it is not washable. To keep it clean, if you’re in a dusty environment, simply wipe it gently every so often with a dry cloth or a duster to remove dust buildup. Alternatively, you can use a vacuum on a very light setting or a gentle air blower to lift dust off the surface.
Hanging & Placement
Yes, every piece arrives fully assembled and ready to hang out of the box. Simply place a small nail or wall hook on your wall and hang the piece using its integrated string.
Our pieces are strictly designed for indoor display. Due to the raw cotton, natural wood, and dyes, keep them away from direct sunlight, excess moisture, and extreme humidity. We recommend avoiding damp areas such as bathrooms or unheated basements.
Shipping & Delivery
All RainDow Art Cafe products are handcrafted and shipped directly from Canada via trusted shipping partners like Stallion Express and Canada Post.
We ship handcrafted fabric art and home decor across Canada and the United States. For US orders, we offer a flat shipping rate of $17 USD. Canadian shipping rates are calculated at checkout based on weight and destination.
Sales taxes for Canadian orders are included at checkout, and standard import duties for US retail orders are covered and prepaid by RainDow Art Cafe. Under normal processing, you will not encounter additional charges upon delivery. However, in the rare event of exceptional local government surcharges, customs inspection fees, or carrier brokerage holds outside standard clearance, these remain the responsibility of the recipient. If you notice any unusual delivery charge, please reach out to us so we can review it.
Returns, Exchanges & Damages
We accept returns on ready-made, non-custom items within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging. Custom or personalized pieces and sale items are final sale. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
Orders for ready-made products may be canceled prior to shipment. Once an order has dispatched or entered custom production, it can no longer be canceled or modified.
Every piece is packaged with special care. However, if your item arrives damaged in transit, you must notify us and contact the carrier within 48 hours of delivery. Please retain all original packaging, photos of the damaged item, and your tracking number so we can assist you with the claim process.